Shipping policy
1. Where We Ship We currently ship to countries within the European Union (EU). We do not ship to addresses outside the EU at this time.
2. Processing Time Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
3. Shipping Methods & Estimated Delivery Times
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| Netherlands | 2–4 business days | Free above €55.95 |
| EU Countries | 3–7 business days | Free above €55.95 |
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.
4. Shipping Carriers We work with reliable carriers, including PostNL, DHL, and other logistics partners, depending on your location.
5. Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status via the carrier's website.
6. Customs & Import Duties (EU) As we ship from within the EU, there are no customs duties for customers in EU member states. All applicable taxes are included in the product price at checkout.
7. Delayed or Lost Shipments If your order hasn't arrived within the estimated timeframe:
- Check your tracking number for updates.
- Contact your local post office or carrier.
- If the issue persists, reach out to us at [your support email] and we'll investigate.
We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
8. Incorrect Shipping Address Please ensure your shipping address is correct at checkout. TRADYA is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your support email] — we can only make changes before the order is dispatched.
9. Damaged or Missing Items If your order arrives damaged or with missing items, contact us within 7 days of delivery at [your support email] with your order number and photos. We'll make it right.
10. Contact: 📧 home@tradya.eu, 🌐 tradya.eu
Before publishing, fill in:
- [Free / €2.95 €4.95 €8.95]—your actual shipping rates for NL and EU
- [Free above €55 ]—your free shipping threshold if applicable
- [your support email] — your contact email